FAQS

Welcome to the Viva Jersey™ FAQ page. We’ve compiled a list of common questions and answers to assist you. If you have a question that isn’t addressed here, feel free to contact our customer support team for further assistance.

Ordering and Shipping:

  1. How long does order processing take?
    • Order processing typically takes 1-2 business days before your items are shipped.
  2. What is the estimated delivery time for my order?
    • After processing, please allow 6-8 business days for your order to be delivered to your location.
  3. Do you offer worldwide shipping?
    • Yes, we offer free shipping worldwide on all orders.
  4. Are taxes included in the displayed price?
    • Yes, all applicable taxes are included in the price you see during checkout.

Returns and Refunds:

  1. What is your return policy?
    • We offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can initiate a return or exchange within 30 days of delivery.
  2. Can I return a customized jersey?
    • Customized jerseys are not eligible for returns or exchanges unless they are defective. If you receive a defective customized jersey, please contact us for assistance.
  3. How do I initiate a return or exchange?
    • Please contact our customer support team within 30 days of delivery to initiate the return or exchange process.

Payments:

  1. What payment methods do you accept?
    • We accept PayPal, major credit cards, Apple Pay, and Google Pay for a secure and convenient checkout experience.

Product Information:

  1. Are your jerseys authentic?
    • Yes, we source our jerseys from reputable manufacturers known for their quality and authenticity.
  2. Can I customize a jersey with my name and number?
    • Yes, we offer customization options for some jerseys. Please check the product details for customization availability.

Contact and Support:

  1. How can I reach your customer support team?
    • You can reach us by email or through our contact form. Our support team is here to assist you.

  • We hope these FAQs have answered your questions. If you need further assistance, don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to ensure you have a seamless shopping experience.