Jamal Musiala Bayern Munich adidas 2024/25 Home Authentic Player Jersey - Red

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Uk By DHL, and China by ePacket or EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

Europe, United States, Canada, Australia: 6 - 8 Business days.
Rest Of The World: 10 - 15 Business days.

*This doesn’t include our 1 - 2 day processing time.

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on-site and want to receive your order, after all, the best way to do so is by placing a new order at checkout. Email support@vivajersey.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at support@vivajersey.com (and include your original #GLO order number) and we’ll take a look!

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Customized items are final sale and cannot be cancelled, changed, returned or refunded after order has been placed.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@vivajersey.com.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vivajersey.com and send your item to 71-75, Shelton Street, London, Covent Garden, WC2H 9JQ, United Kingdom

Shipping Returns

To return your product, you should mail your product to: 71-75, Shelton Street, London, Covent Garden, WC2H 9JQ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*You can submit refund requests within 30 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.

Need help?

Contact us at support@vivajersey.com for questions related to refunds and returns.